2003 to 2007
The Queensland Ombudsman independently reviews the actions of state government agencies, local government and some universities. The Ombudsman makes recommendations based on their investigations and provides good decision-making/complaints management training and advice and other assistance to state and local government agencies.
The consultancy services we provided to the Queensland Ombudsman supported the production of reports that provided information openly and transparently, and enabled it to improve report content and format. Our comprehensive services included:
- review of previous year’s report and provision of improvement suggestions for content and framework
- concept to delivery project management services
- assistance to authors
- substantive editing
- report design and layout services
- art direction for on-site photography
In the years that the Ombudsman entered the internationally recognised benchmarking forum, Australasian Reporting Awards (2007 and 2008). The Report also awarded in the Queensland Public Sector Annual Report Awards.
